Shipping & Returns

Shipping

Ships within the U.S. for a flat $5.99. Orders are processed and shipped within 1–2 days and generally arrive 3–7 business days after shipment, depending on the destination and carrier. Tracking is provided. You'll receive an order confirmation by email, and we'll let you know when your order ships.

Returns

You may return your sign within 30 days of delivery, for any reason. Setting it up and living with it for a few days is the only way to know whether it suits you. We just ask that it comes back in good condition.

To start a return, email support@mudawem.com with your order number and we'll send you a prepaid return label. Return shipping is on us.

Refunds

Once we receive and inspect your return, we'll issue a refund to your original payment method via Stripe. Refunds usually appear within 5 to 10 business days, depending on your bank. On a change-of-mind return the $5.99 you paid for outbound shipping stays with us, though the return label itself is free. If an order arrived damaged, defective, or incorrect, we refund the shipping too.

Damaged or incorrect items

If your order arrives damaged or isn't what you ordered, email us within 14 days so we can raise it with the carrier in time, and we'll make it right with a replacement or a full refund, including shipping.

If the sign develops a fault later on, you're covered by the one-year limited warranty, which pays shipping both ways.

Cancellations

You can cancel an order any time before it ships by emailing us. We'll refund it in full. Once an order has shipped, the return process above applies.